Shipping policy
SHIPPING POLICY
Processing Time
Orders are typically processed within 2-5 business days (Monday-Friday, excluding UK bank holidays). You will receive a confirmation email with tracking information once your order has been dispatched.
Shipping Methods & Delivery Times
United Kingdom:
- Standard Shipping: 5-14 business days (delivery times vary by product and shipping line)
International Shipping:
- Europe (EU): 7-15 business days
- United States: 10-20 business days
- Rest of World: 15-30 business days
Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, or carrier delays beyond our control.
Shipping Costs
FREE SHIPPING on all orders to the UK and worldwide!
Shipping costs are already included in our product prices, so you'll see £0.00 shipping at checkout. No hidden fees, no surprises—what you see is what you pay.
Order Tracking
Once your order ships, you will receive a tracking number via email. You can track your parcel through the carrier's website or the tracking link provided in your shipping confirmation.
Customs & Import Duties
UK Orders: No additional customs fees apply.
International Orders: Customers outside the UK may be subject to import duties, taxes, and customs fees determined by your country's customs authority. These charges are the responsibility of the recipient and are not included in our product or shipping prices. Please check with your local customs office for more information.
Delivery Issues
If your order has not arrived within the estimated delivery timeframe, please contact us at forgemaison@gmail.com with your order number and we will investigate with our shipping partner.
Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address provided at checkout, we will contact you to arrange reshipment. Additional shipping fees may apply.
Contact Us
For any shipping-related questions, please contact us at:
Email: forgemaison@gmail.com